 HelpCaster provides an online customer interaction management solution called LiveReach. This turns your website into an online customer service channel, providing your visitors with immediate access to your agents using voice or text chat.
A web-based console puts you in full control over how and when you deliver customer service online. Ad-hoc reporting lets you measure performance and identify bottlenecks and areas of improvement. The platform provides two primary customer service channels.
 |
Click to Talk enables you to provide immediate customer service to your visitors using voice from your website. Customers can choose to get a callback on their telephone or mobile, or use their speakers and microphone to communicate directly from their PC.
|
 |
|
Click to Chat provides instant messaging functionality directly within the customer's web browser. Each agent provides consistent and accurate responses using text chat and can route and transfer customers if the need to escalate arises. |
|
|
Business Solutions 
