Increase Agent Efficiency
 Click to Chat is the most effective way to assist web customers, gain customer loyalty, and increase your online sales. Deliver on-demand customer service right from your website.
Click to chat allows you to improve productivity using chat transcripts, customer feedback surveys, and usage reports.
Ensure reliable and consistent answers are provided to your customers using canned responses and page-pushing. Create customizable chat queues to group your agents into different roles allowing for specialized service to your visitors.
Provide Realtime Customer Support
1) Respond to online customers using text chat, voice, and interaction features
2) Improve customer loyalty through personalized and immediate assistance on demand
3) Increase the conversion rate of online reservations, shopping cart checkouts, and online forms
Improve Online Sales
1) Convert more website visitors to buyers by offering live assistance
2) Increase the value of online orders by up-selling and cross-selling similar products or services
3) Leverage Click to Talk to escalate to a voice conversation directly from the chat interface to close higher value sales
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