Customer Experience
Web
Escalation |
Seamless escalation to voice from the web from using up to two methods: Phone to Phone and PC to Phone |
Global
Reach
|
Communicate with over 250 countries worldwide. |
| Multilingual |
Choose to display the interface in either English or French. |
Browser
Based
|
Since
click to talk is fully browser-based, no external downloads are
required for your business or your customers. It operates directly
within an internet web browser. |
Customization
Branding
|
Customize the interface to include your own corporate logo or banner. |
| API's |
Use our full range of API’s to create your own Click to Talk offering with a completely
customized interface. |
Administration
| Management |
Create, edit, and customize as many Click to Talk links as desired. |
| Reporting |
Receive customized reports on demand that display call volume, time,
duration, and origin.
|
Tracking
Codes
|
Analyze customer behavior using tracking codes that enable you to
determine the origin of web calls. |
Seamless
Integration
|
Click
to Talk can be used in conjunction with Click to Chat or Self-Service
as an escalation option to provide service across more channels. |
|
