Seamless Escalation from Web to Voice
Click to Talk allows website visitors to seamlessly escalate to telephone or PC-based voice contact with your business. The destination may be an agent at a call center, an after-hours support line, or any other phone number you would like calls to route to. You decide based on your business requirements.
Provide Immediate Assistance
Your web customer clicks on a Click to Talk button on your website. They can speak to you in two ways:
1) Phone to Phone
Customer enters their phone number for an immediate callback from your organization.
No external downloads required for your customers, no training required for your agents.
2) PC to Phone
Customer’s computer automatically dials your organization’s number through the internet. Customer speaks to your agents using a microphone and speakers. No extra equipment required for your agents.
Increase Sales and Customer Satisfaction
Businesses can place Click to Talk buttons throughout their website to answer customer inquiries and improve sales conversion rates.
|
